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Shipping policy

Shipping Policy

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays due to a high volume of orders or postal service problems are outside of our control.

Domestic Shipping Rate and Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders over €80.

Shipping Option

Estimated delivery

Price

Standard Shipping

5 to 10 business days

€6.95

International Shipping

We offer international shipping to the following countries:

Bangladesh, China, Hong Kong SAR, India, Indonesia, Israel, Japan, Philippines, Russia, Singapore, South Korea, Taiwan, Thailand, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Åland Islands, Albania, Andorra, Armenia, Belarus, Bosnia & Herzegovina, Bouvet Island, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Iceland, Isle of Man, Jersey, Kosovo, Liechtenstein, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Réunion, San Marino, Serbia, Svalbard & Jan Mayen, Switzerland, Turkey, Ukraine, Vatican City, Canada, Mexico, United States, Australia, New Zealand, Argentina, Bolivia, Brazil, Caribbean Netherlands, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Venezuela 

 

Shipping charges for your order will be calculated and displayed at checkout. We offer free shipping for orders over €80.


Shipping option

Estimated delivery time

Price

Asia

8 to 20 business days

€10.95

Europe

8 to 20 business days

€6.95

North America

8 to 20 business days

€6.95

South America

8 to 20 business days

€10.95

Oceania

8 to 20 business days

€6.95

 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. byJER is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at info@byjer.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@byjer.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@byjer.com.

Full return policy page.

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